As we continue to navigate through these unprecedented times due to the continued spreading of the coronavirus, COVID-19, we want to update you on how ARC is responding to the situation. Both of our manufacturing facilities in Charlotte, NC and Las Vegas, NV continue to be fully operational and deemed to be essential as we provide much needed equipment to keep converting plants running at full speed.
While we have indefinitely suspended travel for our sales and technical personnel, these people are immediately available for technical support or even “virtual sales calls” by phone, text and Skype. If your plant needs an immediate anilox or glue roller audit or analysis in order to confirm a machine’s capabilities, we can express an “audit kit” and instructional video for you to perform in-house. Once we receive your roller/sleeve impressions, we can provide the analysis and make recommendations on how to proceed. If emergency roller/sleeve service is required, we may be able to offer a quick turnaround with our QuickShip™ service.
Do not hesitate to contact our customer service, sales or technical personnel if we can be of assistance. We appreciate the work that has come our way and look forward to the day when it is safe to service your needs on-site!
We hope that you, your family, friends and co-workers stay safe and healthy!